Yes, I saw the list. The list that was originally posted on March 9th. I find it amazing how so many of you are giving guys like me a hard time for expecting something is easy to provide as a weekly update. Be patient? I've been patient! For many months. And you know why Kris showed back up making apologies? Because I and a few others tracked him down on another site and effectively shamed him into communicating with his customers on this site. Yes, he's made an effort , and I applaud him for that. But he's fallen back into the same behavior that got him in a heap of trouble before. I mean, heck. It's not even like he has to go to the trouble to contact us individually by phone or email (like most businesses have to do). He can make one post on here and we all get to see it. How could it be any easier for him?

I'm not trying to give Kris a hard time. Quite the contrary. I'm trying to give him some tips on how to run a business, the same principles by which I run my own, so that one day he can hopefully leave the daily grind of working for someone else forever. I used to have communication problems like Kris. I also used to have a lot of trouble building up and keeping customers. It wasn't until I took some business marketing classes, and went to a JD Powers seminar about what makes customers happy or unhappy that I learned that SETTING REALISTIC EXPECTATIONS with customers is the SINGLE MOST IMPORTANT determining factor in customer satisfaction. The second most important is regular communication, which is intrinsically tied to the first. Something JD powers knows a lot about. I'm not just pulling this out of my behind. I paid a few thousand dollars to be taught these things, and once I applied them, my business relationships and customer retention improved dramatically. The fact that his product is American-made vs. Chinese, or hand-made vs. blow-molded, or shipped in pretty pink boxes with bows and a free wrench rather than a manilla envelope has absolutely nothing to do with the COMMUNICATION side of his business.

The reason you get so pissed waiting at the doctors office for 1.5 hours is often not because you waited 1.5 hours. It's because you EXPECTED you would be waiting a half an hour based on what you were told was your appointment time by the staff, which has long since passed. The power was in their hands to set a proper and realistic expectation for you, and they blew it. They had the power to make sure your experience lived up to or exceeded your expectations, but instead they set themselves up to fail to meet those expectations, and thus, have an unhappy customer. If they had told you up front that the wait would be 2 hours, and you were seen in an hour and half, you'd have been happy because they got you in quicker than you EXPECTED. The only thing in that scenario that changed to affect whether or not you were happy or unhappy was the EXPECTATION that was set for you.

 

You do know that Kris did offer to refund your order if you wanted to cancel so you have no reason to be pissed off because your still waiting. You had an option to back out and you did not so with that said STFU and wait like the rest of us. I am patiently waiting for mine and I'm towards the bottom of the list. I've known Kris takes a good bit of time to get product to customers but the customers are always happy with the product.

 

I'm sorry but macgyver35 is dead on with what he is saying. Also I'm not even near happy with the way mine came out. Live and learn.

 

Hey, you're right. I WAS given an choice. An option to take a refund, which couldn't be done since I paid through Paypal and Kris waited MONTHS to communicate anything. Or the option to in Kris's own words, wait "two more weeks".

So here's a thought...

It's your prerogative to sit for months back while someone has a couple hundred of your dollars and doesn't respect you enough to give you a regular update.
And it is my prerogative to complain about it. And, I'm far from the only one who has taken issue with Kris's lack of communication.

I'll tell you what. I'll just undercut Kris and start selling them for $175 a pair. Now all you have to do is send me that money this week, and I'll be sure to let you know if you're going to get anything for it sometime between June 14th and August 1st.

Maybe.

And his customers are NOT always happy with the product. We've already had reports of missing parts, crooked lenses, and broken shipments.

I don't know how many of you on here are successful business owners, but I am. To the point where I make 6 figures doing it. And even if I weren't I have every right to complain about terrible service. Just as you have every right to let someone sit on your money for months on end. The bottom line is that what I laid out about how to run a business comes from people that are WAY smarter than you about it, and your opinion of my patience level does nothing to lesson the truth of the information. As I said, it was presented as advice. I paid thousands for lesson in business I'm trying to give Kris for free. So, before you go around telling people to STFU, maybe you should just STFU yourself.

 

Can you elaborate, for the sake of the forum and other customers?

I know Kris offers different color temps for these, and I'm telling you right now--IDGAF what any one of you says, anything above 5000k is pure garbage at night. If you got something above that, then that's your problem. I wouldn't even sell anything higher than 5000k if it were me.

 

Seriously?

 

No they are 4300K anything over that is wasted lumens. I posted pics a few pages back. After countless hours of adjusting including adjusting the screws on the bulb holder (sometimes they can cause seating issues) The closest I have been able to get the cutoff horizontal was to install the housings crooked and its still not right on.



The only time I'm ok with them is when they are on high beam.

 

I'm gonna reply to this in more detail later as I only had time to skim through it. I read macguevers first post. I appreciate his comments as I really do believe he is trying to help me better my business ethic and is not tearing me down. Additionally I appreciate the guys on the forum that are trying to stick up for me.

I'm sorry the 2 week estimate didn't happen. I thought I was going back to 8 hour days a few weeks ago but we had another job come up. I'm going to pick up some equipment in Seattle today and tomorrow so won't be home to be sending orders out. When I get back on Thursday I am told that we are for sure back on 8 hour days therefor orders should be moving quickly. I actually have 6 sets sitting on the table right now that have been started and are JB welded together. So progress is definitely happening.

 

I agree. Once you get much above 5000K, your CRI (color rendering index) goes to crap. The bluish tint of the light makes the colors of objects look strange. Stop signs look purplish. Green tree leaves will start to look brownish-gray. While technically producing more lumens in many cases, the higher color temp lights can actually hamper vision because the human eye is not tuned to distinguish the details it needs at those levels.
There's a reason most of the OEM HID systems stick below about 4800.

And for XJMike, given that you posted pictures of your messed up lights today and once before a couple weeks ago, has Kris made any effort to reach out to you and try to make it right? Refund? Make you another set?

 

6 sets ! Kickass

 

XJMike. Shoot me your order number. I didn't realize you had issues with cutoff alignment. This is the first I saw of this. Are both of the projectors crooked? Could you please post up a picture of your cutoff with the lights installed as intended (level). Ill get you taken care of.

I also have extra bulb clips in stock for anyone that needs them. Shoot me an email.
Kris

 

Kris, I have attempted to contact you NUMEROUS times via email, text and phone call in regards to a refund and your warranty without response. I would like my money back NOW as I've been having issues with my headlights and have been waiting on your kit to replace them. My name is Sam Allen and my order number is #AB-1209. You have all my information.

 

Hey kris any update on order 1177?

 

He has a list a few pages back. According to the list your 5th inline. Then a few replies up he said he got 6 sets finished and that he's gonna try to get them out by order number but a some may be finished first depending on customization amount. so there is a good possibility your could be one of them depending on how much customization was needed to be done.

 

Hopefully my order is sitting there on the table. I'm a little disappointed in the second missed timeframe but I shouldn't be surprised at this point. I'm still keeping my faith because it looks like a great product and I paid a great price for it. I really hope that my order (1171) is on that table!

Note: if you read over my email, I'd really appreciate a response otherwise I'm still weary that I might not be getting the intended specifications.