Hi all. I've got a UK 2014 Cherokee, 55k miles. Yesterday I returned to the car and found that no doors would open when I used the fob, nor when I used the key in the driver's side lock. It also will not open from the inside on any door. Pointing the fob and pressing the button, it sounds like it's unlocking and the internal locks next to the levers move. Perhaps it's something mechanical in the door that isn't moving, however I'm surprised that it's not only the driver's door but also the rear and front passenger doors also will not open.

I have to climb into the vehicle through the rear hatch to move it, then have somebody let me out again when I arrive at the destination. Needless to say, it's not safe to drive because I can't easily get out of the vehicle in an emergency (although the electric windows work).

I've checked the fuse that I think relates to the door lock mechanism, from the internal compartment (not easy when the door won't open!) and it looks OK. F38 (yellow 20A). I've ordered a replacement all the same, which I'll try later today.

Any suggestions are appreciated. Thanks.

 

This sounds mechanical, as pulling the inside lever should open the door even with no power.

As a wild guess, try disconnecting the battery and reconnecting. If that works, I'd suspect a weak battery or a poor connection at the battery. This tends to cause unusual error messages, and sometimes causes the body control computer to crash - which can only be reset by cycling the power to it.