Rough Country
CF Veteran
Joined: Feb 2010
Posts: 3,869
Likes: 2
From: Allentown, Pa
Year: 1994
Model: Cherokee
Engine: 4.0L HO
Hey Jason, if you remember, I contacted you roughly a year ago about this exact issue on my rig. The replacement springs you had sent to me fixed the issue.... for a couple of months. Now my shackles are pulled all the way forward like they were the first time. I actually enjoy the stiff springs in the rear... it improves the road manners of my rig a lot. What bothers me about these rear springs, and trust me, it drives me absolutely nuts, is the constant knocking noise I get every time I hit a bump as my shackle moves and then contacts the shackle box again. I understand Rough Country sells a less expensive product than most other brands. If this were an issue of poor paint or super stiff springs I would expect it, but this is a problem. If I would have been told I would have to listen to this knocking every day of my life as long as I owned the springs, I certainly would not have paid for the full leaf pack upgrade. <---- That by the way, is probably the most irritating part about this.... I paid for an upgrade and received a problem. In the past two years just about every part of my suspension system has had to be replaced. First it was these springs, then LCA bushings, now the rear springs again. My sway bar disconnects are only a little over a year old with less than 5k miles and already need to be replaced. I love to praise and show off a good product, but I'm running out of good things to say about my suspension system. Please rectify this situation.
I just went and took some fresh pictures for you, flashlight in hand.
I just went and took some fresh pictures for you, flashlight in hand.
CF Veteran
Joined: Jan 2011
Posts: 1,894
Likes: 4
From: Las Vegas
Year: 1999
Model: Cherokee
Engine: 4.0
ok as stated I have been working on a 98 XJ sport and here is my final conclusion. The springs are a little short making install a real pain but after install I was able to get the shackles to pop out and as you will see in the pics the angle is not bad. We would like for it to be at a slight rearward angle and I believe that after a a little bit of driving and the springs goes through its settle time that the springs will in fact be ok. We will add a little bit in the future but it will not be as much as I was thinking it needed going into this.
I am not sure if I got lucky with the installs but I assure you the springs that I used were out of the same stack that we are shipping from. Please keep in mind also that the longer we make the springs the higher the spring rate will have to be to compensate and hold the height. I netted just over 5" with the springs so as it settles to 4.5" the shackle in theory will push the shackle to the sweet spot.
I would like to see pics of everyones shackle angle post install and not during or while vehicle is on the lift. Im sure there are some customers that did receive springs that were shorter the specs and we sill get yall taken care of. I talked to our spring MFG as well as a few others and all of them pretty much stated that there is a 1/4" tolerance during production which I was un aware of.
Again I will gladly help those who need help with the springs but please understand that I will need current pics of vehicle on the ground and not during install. Pics below show current Jeep I finished today as well as both driver and passenger side shackle angles.
I am not sure if I got lucky with the installs but I assure you the springs that I used were out of the same stack that we are shipping from. Please keep in mind also that the longer we make the springs the higher the spring rate will have to be to compensate and hold the height. I netted just over 5" with the springs so as it settles to 4.5" the shackle in theory will push the shackle to the sweet spot.
I would like to see pics of everyones shackle angle post install and not during or while vehicle is on the lift. Im sure there are some customers that did receive springs that were shorter the specs and we sill get yall taken care of. I talked to our spring MFG as well as a few others and all of them pretty much stated that there is a 1/4" tolerance during production which I was un aware of.
Again I will gladly help those who need help with the springs but please understand that I will need current pics of vehicle on the ground and not during install. Pics below show current Jeep I finished today as well as both driver and passenger side shackle angles.
What's the procedure to be taken care of?
Pics are here,
http://s1211.photobucket.com/albums/...gs%20Problems/
Junior Member
Joined: Aug 2012
Posts: 58
Likes: 0
From: Rolla, MO
Year: 1997
Model: Cherokee
Engine: 4.0
Not impressed with RC Cust Servc
Man, I was ready to drop a good amount of cash on 4 shocks and a new r/p set with carrier and the guy who helped me was completely unaware that the RC website has outdated parts listed and does not show support or applications for XJ's with their newest shocks. I was blown away, but still hanging in there...So when I asked if I could make my purchase online with a rep. or simply call...he stopped responding and the "chat session" went cold.....really a "Rough" experience.....LOL, see what I did there? 
Resident Zombie Hunter
Joined: Aug 2010
Posts: 3,542
Likes: 2
From: Virginia
Year: 1997
Model: Cherokee
Engine: 4.0L
Man, I was ready to drop a good amount of cash on 4 shocks and a new r/p set with carrier and the guy who helped me was completely unaware that the RC website has outdated parts listed and does not show support or applications for XJ's with their newest shocks. I was blown away, but still hanging in there...So when I asked if I could make my purchase online with a rep. or simply call...he stopped responding and the "chat session" went cold.....really a "Rough" experience.....LOL, see what I did there?
Junior Member
Joined: Aug 2012
Posts: 58
Likes: 0
From: Rolla, MO
Year: 1997
Model: Cherokee
Engine: 4.0
CF Veteran
Joined: Feb 2010
Posts: 3,869
Likes: 2
From: Allentown, Pa
Year: 1994
Model: Cherokee
Engine: 4.0L HO
Originally Posted by Red82
Jason will give you awesome customer service and the forum discount too.
Senior Member
Joined: Feb 2012
Posts: 620
Likes: 0
From: Arnold MO
Year: 2000
Model: Cherokee
Engine: 4.0