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Alexa and Uconnect

Old 01-04-2018, 03:20 PM
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Default Alexa and Uconnect

Hello, I purchased a 2018 Jeep Cherokee with the Tech Connect package a couple months ago. The vehicle came with an Echo DOT, which was it's own ordeal trying to redeem the free Echo DOT. Once I received the Echo DOT i set up the uconnect skill and am supposed to be able to remote start my vehicle among other things. However every time I ask Alexa to ask uconnect to start my Jeep I get a response saying this option is not available on your vehicle model. I've contacted Uconnect Care and Amazon and haven't had any luck with them. Anyone else get a new Jeep with the Tech Connect package and are you having problems with it?
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Old 01-04-2018, 03:53 PM
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Originally Posted by KDH79 View Post
Hello, I purchased a 2018 Jeep Cherokee with the Tech Connect package a couple months ago. The vehicle came with an Echo DOT, which was it's own ordeal trying to redeem the free Echo DOT. Once I received the Echo DOT i set up the uconnect skill and am supposed to be able to remote start my vehicle among other things. However every time I ask Alexa to ask uconnect to start my Jeep I get a response saying this option is not available on your vehicle model. I've contacted Uconnect Care and Amazon and haven't had any luck with them. Anyone else get a new Jeep with the Tech Connect package and are you having problems with it?
Hi KDH79,

I'm sorry this is not working for you. I do have a YouTube video available that shows how to link Alexa to Uconnect: https://www.youtube.com/watch?v=Yjx1...ature=youtu.be

Is remote start a feature that you have on the vehicle? Have you selected the Uconnect skill on your Alexa app and then selected remote start?

Kori
Jeep Social Care Specialist
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Old 01-04-2018, 04:11 PM
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Kori,

Yes I do have remote start on my vehicle lol. Remote start works fine from my keyfob or using the stand alone uconnect app. No matter what I ask Alexa to do, such as "Alexa ask Uconnect how much fuel is in my Jeep", I get the same response saying this feature/option is not available on your model vehicle. I downloaded the Alexa app, I installed the uconnect skill and registered it. I am not sure what you mean to select the uconnect skill on the alexa app and select remote start. I am not very knowledgeable with the Alexa app, but doesn't appear you can do commands directly from the app itself. Seems you have to ask the Echo DOT to do a skill you wish.

Thanks
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Old 01-04-2018, 05:07 PM
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Originally Posted by KDH79 View Post
Kori,

Yes I do have remote start on my vehicle lol. Remote start works fine from my keyfob or using the stand alone uconnect app. No matter what I ask Alexa to do, such as "Alexa ask Uconnect how much fuel is in my Jeep", I get the same response saying this feature/option is not available on your model vehicle. I downloaded the Alexa app, I installed the uconnect skill and registered it. I am not sure what you mean to select the uconnect skill on the alexa app and select remote start. I am not very knowledgeable with the Alexa app, but doesn't appear you can do commands directly from the app itself. Seems you have to ask the Echo DOT to do a skill you wish.

Thanks
I always have to ask about the remote start, you'd be surprised how many people don't have it when they think they do!

Please send me a private message with your VIN, I'll reach out to Uconnect as well.

Kori
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Old 06-03-2018, 05:32 PM
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Default Did you get resolution?

Alexa was briefly working for me, and then stopped. Were they able to get you connected?
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Old 01-07-2019, 07:59 AM
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I have a 2019 Jeep Cherokee with SiriusXM Guardian with Uconnect. The App and FOB work fine for remote start. However, Alexa responds that there are no vehicles on my Uconnect account. I've tried disconnecting the skill and reconnecting it. No change. Any ideas?
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Old 02-01-2019, 03:07 PM
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I am having this same problem and gotta say its been very frustrating. XM Guardian and UConnect keep sending me back and forth almost like putting blame on the other one. Its ridiculous this isnt working. I have a 2018 Jeep Compass and meet all the criteria that is listed on the Unconnect website and I am unable to use Alexa with Uconnect for my car. It says I dont have any vehicles when I clearly do! I am amazed either company hasn't a clue on resolution. As you can see below this is copied right off the Uconnect website with criteria that is need and my car has both Uconnect and XM Guardian but it wont work!!! I am an extremely tech savvy person so i know I have it all setup correctly. This is clearly false advertising on Uconnects website or a HUGE problem that needs to get fixed.

Alexa Skill for Uconnect lets you command some popular connected services of your vehicle by voice, from the comfort of your home.

Uconnect® Access25 Jeep® and Ram Brand vehicles equipped with Uconnect Access can use Alexa Skill for Uconnect.

SiriusXM Guardian™18 Vehicles equipped with Uconnect and SiriusXM Guardian™ can use Alexa Skill for Uconnect on Chrysler, Dodge, Jeep® or Ram Brand vehicles.

SYSTEM AVAILABILITY.

Which vehicles offer SiriusXM Guardian™?

2018
Available on: Uconnect® 4C and 4C NAV


2018 Chrysler 300
2018 Chrysler Pacifica
2018 Dodge Challenger
2018 Dodge Charger
2018 Dodge Durango
2018 Jeep® Compass
2018 Jeep® Grand Cherokee
2018 Jeep® Renegade
2018 Jeep® Wrangler JL
2018 Ram 1500
2018 Ram 2500
2018 Ram 3500
2018 Ram Chassis Cab

2017
Available on: select Uconnect® 8.4 and 8.4 NAV systems


2017 Dodge Challenger
2017 Dodge Charger
2017 Chrysler 300
2017 Jeep® Compass
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