Scott Cookman

Hey all! I need help with my ongoing issues with the 9 speed transmission. I have a 2017 Latitude ADII that is going into the shop for the 4th time on Monday to have the continuing issues of not accelerating until I give it half throttle, then it drops into a low gear and takes off like it's in a drag race.
first time in was for the software recall. Second time for a blown seal between the transfer case and the transmission which also damaged the stub shaft. The third time for the service shifter message that replaced the shifter, shifter module, PCM, software update and memory cleared.
I almost decided to bite the bullet and trade it in, but since it lost its value, I can't. I love the Cherokee and if I can get the transmission resolved, I will definitely feel more confident driving from Washington to Ohio next month.

What can I tell the dealership to get the transmission replaced with a reliable one or is it just the computer that is preventing everything from working correctly? Is there someone who can act on my behalf maybe that knows how to get this resolved?

SteveMongr

There is a member here that is Jeep representative, has assisted in the past with issues like this. 'JeepCares'
https://www.cherokeeforum.com/members/jeepcares-113188/
example; https://www.cherokeeforum.com/f5/int...5/#post3490736

JeepCares

Hi Scott Cookman,

We would be happy to provide additional assistance while your vehicle is in service. How did the appointment go yesterday? Please send us a private message with your VIN and mileage so we can start a case on your behalf.

Darlene
Jeep Social Care Specialist

Scott Cookman

I ended up trading it in for a Ram 1500 EcoDiesel. Better gas mileage and no 9 speed. I owned it for 11 months and couldn't stand another day with it after I was almost hit by another vehicle when the vehicle refused to accelerate making a left turn in an intersection.