Yesterday I went to go get parts and after telling the clerk what I needed his first question was "the grand or the little one" I simply said "neither" and walked out...... I guess i'm going to advance from now one.

i hate comments like that on a jeep cherokee, i especially hate the one Why do you mud in that family car or that grocery getter lol... Jeep cherokee is easily capable of out doing a Wrangler anyday, a grand cherokee is more of a family car (in my opinion)

Sorry if i offend any Grand Cherokee owners now lol...

I would have made him feel like an idiot.... What are you talking about what little jeep? and make him connect the rest of the dots

Iv never had tht at oreily just napa.. but at my oreily 3 of 5 know jeeps or have em hahah

It's not just one store in general, it's the "smart ones" behind the counter.

You should try it from the other side of the counter! Any idea how many idiots we have to put up with? What was the part you were looking for anyway--it may have made a differnce.

i would rather have that happen then constantly be given wrong parts like autozone does

I told a guy i needed a part for my Jeep and he said "Wrangler?" I said no, the Cherokee. He then said "Oh the van, what pieces of crap"
I then left and bought my $200 part somewhere else

i never say what I am looking for. I roll up with a part number and leave it at that. But I go to O'reillys because I like the people better

I worked behind the counter at NAPA for several months. I had several customers come in looking for parts for their Cherokee. I thought it was kind of funny when I would ask "is it an XJ"? One guy said "no, I just told you it is a Cherokee"

It was an idle air control valve but I specifically said i need it for a 96 jeep Cherokee classic. The pic was the old one. Completely ruined and almost left me stranded on the road.

I answer all their questions, then add in a bunch of stuff.....as they are looking up my parts.

Clear windshield....

Round black tires....

Twenty lug nuts....

It's Blue....

Radio is broke and only plays "2 live crew"....popthat*****

Keep in mind, the person on the other side of the counter may not be a car person. To them, it's just a job. I either do what 96_XJ does and have a part number ready, or tell them "90/95 Jeep Cherokee, downsized Cherokee, XJ 4 Door wagon... whatever your computer calls it." Not being insulting, those are the most conman descriptions for XJs in parts catalogs.

Its like when you go the lowes for home depot a lot of employees don't know much in their work area they just punch it into the computer and look it up ask you a few questions. I'm lucky the o reilly by my house is really good

its a good oreily if ur tlkin bout hampden and tower?