BDS Customer Service Problems!!!!!!!!!!!!!!!!!
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Year: 98
Model: Cherokee
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BDS Customer Service Problems!!!!!!!!!!!!!!!!!
I have the 8.5" long arm lift and I have a bad clunking noise in the front. Well I finaly found out what it is. The front shocks are shot already, they are leaking fluid out all over the place. BDS has a "limited" warranty on the shocks. They tell me that the only way they would be bad is if they have been either bottomed out or over extended. Well come to find out they gave me shocks that fit a 6.5" lift and not a 8.5 lift and they will not warrantee them because they have been over extended and I have to buy new ones. Isn't that kinda there fault?
Last edited by COSXJFAN; 12-03-2009 at 03:02 PM.
#2
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If the shocks came as part of the 8.5 lift kit, then it is their fault & you should persue the matter. If your invoice says shocks - 8.5, the same applies. If you simply bought the shocks at the same time you bought the lift, then it gets iffy, even if you told the sales person that you wanted "X" or Y". It's tough to prove. Either way, go get 'em.
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If you go to an auto parts store. And you ask for a part for your vehicle and you get home and it is the wrong part. You take it back, they either swap the part for the right one or give you your money back. It is not your job to know all the part numbers before you walk into the auto parts store and ask for something.
I don't see why this company is making such a huge issue out of it.
I don't see why this company is making such a huge issue out of it.
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Well I sent them an email with a link to this form so they can see whats being said. I agree, a multimillion dollor company has to screw somone out of a set of $160 shocks blows my mind. I am a business man myself. I have owned my own company for about 10 years and would never think twice about making somthing right. Especially somthing so minute like this. Somthing like this might cost them 1000s in the long run.
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Dude ...
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Dude ...
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