dabeast727

okay so my tmax 9000 lb winch is pissin me off. i was tightening the bolts to hold it down and the back two broke, not the bolts, but it literally broke off a piece of the ceramic-looking like backbone of hte winch, essentially its frame. so pretty much its totaled. how the hell did i manage to do that? i was using a regualr 1/2 drive ratchet wrench, no breaker bar or cheater bar... it sucks, plus i cant get the wires right eitehr so the winch wont turn on either, so ive got the steel cable wrapped up around my bumper. if that wasnt enough the brake tab broke off too... i thought t-max was a decent company, but i guess you get what you pay for....

whowey

You broke the casting??? Wow... what is the warranty on that thing???

Hmm... I WAS looking at maybe getting a T-max and putting the old M8000 on the trailer...

dabeast727

i mean its just like everything else, take care of it and itll take care of you. im sure i over torqued the bolts but i mean come on that shouldnt have happened. but i mean it is a freakin winch, it should be pretty darn durable in my opinion given its purpose in life. Tmax has great prices and the fastest spooling winches around, its not a bad pick, definilty the best way to go if you dont get warn. but if you like to beat the crap out of your stuff id start saving for a warn.

xj4life2

Call T-Max at 877-862-8629 they should take care of you as long as its not to old

dabeast727

yea i sent an email to their website. I HIGHLY doubt i can get a warranty replacement on mine b/c i know its over a year old

Kyle

I would give then a call and talk to them yourself, often enough it is harder to say no over the phone then it is over the internet.

xj4life2

Very true statement , most times a call is way better

POLAR_JEEP_04

I love my T-Max! Give them a call they will take care of you it fix my remote and never asked my where or even when i got the winch.

dabeast727

hmm i might have to do that the shippings going to be so expensive though... i mean i dont have a reciept for buying it since it was bought by the previous owner, and its been owned for over a year...

Kyle

Just call and see what they can come up with, if they are a reasonable company they will do something.

dabeast727

i think you might be right. they emailed me back and asked me if i wanted to fix the winch, they said theyd send the parts to do so and pay for shipping. But i fear the frame cant really be fixed, its the back bone of the winch

Kyle

Did you ask if they could just replace the whole winch as a pretty important part broke?

BlueXJ

Any reasonable company will do what they need to so that their reputation stays intact. I'm sure T-Max will do the same. Phone calls are always preferable to an e-mail. Get the persons name that you speak with and document the time and date.
You may have to pay the shipping in one direction or the other but that is a lot cheaper than the cost of another winch. Many companies will also pick up the shipping in both directions but be prepared to pay for the freight in at least one direction.
If you work this out with them that will go a long way for people reading this and thinking of T-Max vs another brand. Any positive actions that T-max takes will be to their credit in the long run.
Post up the results of your phone conversation and we can all hear how T-Max responds to your plight.
Blue

muddeprived

Is the tmax main body one piece or two? My milemarker 9k was a two piece with a drum in the middle. I cracked one of the mounting holes (still usable but it concerned me) on the winch and they sent me that 1/2 of the winch for only shipping price. They took good care of me

dabeast727

Yea im going to call them, ill keep you all posted. I threatened them that i posted on forums what had happened, but now im glad to say they seem to be coming though. Kyle, yes when i call them im going to ask for that but i doubt theyll do it. I thikn theyll just send me a new frame which would be a ***** to do but well see what happens. Ill call them tomorrow.