has anyone dealed with them before? i ordered some stuff from them but cant get in contact with any one at there email or phone number i really hoping that i didnt get screwed on 70 bucks!!

 

I have dealt with them. In my experience they had really good customer service. I called them about 3 months after my order to tell them how awesome there front tow points were and they sent me a free shirt and some stickers for the heck of it.

Keep trying you never know what could be happening on there end.

I believe they also have a forum.

 

UPDATE

This is on there website:

Monday, January 11, 2010

In the past 5 days, since I announced that HiCountry Offroad would be closing, I have received emails from customers, friends, and supporters asking us for more products. I have been overwhelmed at the letters I have received. I had no idea that we were even on the radar. I am speechless at the amount of support and kind words we have received from people. Thank you.

Matt and I had lengthy discussions about closing the company and were able to reorganize the business such that we are going to make a go of it. We thought we had encountered a setback that would cause us to close, but other doors have been opened.

Please remember, we are real people, working in real jobs, trying to make a living. If you would like to talk to me, please call me at (931) 589-2584.

The only way to keep the ball rolling is the continued support from our customers and future customers. This company can only remain alive if people continue to do business with us.

The store is open.

We will not be keeping this website updated. Please visit store.hicountryoffroad.com to view our products and updates.

Sincerely,

Kelley M. Bush

Director of Operations


This was a great company I really hope they rebound but with this economy. Keep trying and i would give them a lil more time I am sure they will not screw you.

 

i ordered shackle mounts for my front end on the 1st of the month and still havent got them ive tried calling and emails and nothing try calling and leaving a message about ordering something. thats what imma do im sure someone will call back if u say u want to buy stuff

 

o yea and the store is still open they are not closing

 

i called today and got no answer and sent emails the last few days also and no answer either

 

Thats a shame I was wanting to get the same set of brackets also.

 

yeah man i would def say stay away from them considering my current experience

 

ya i would say the same thing also.

 

I'm hoping they don't go out of business. They make an awesome recovery hook bracket with 'D' ring mounts which I installed on my xj. I just added my own shackles. It was a relatively simple install.

 

after continues emails and phone calls i have finally gotten an email back with a copy of the shipping slip stating that it is getting shipped today

 

got my shackle mounts and the retards sent me two pass side mounts wtf!!?? how hard is it i mean really waiting like a month and then get them and they cant send the right stuff, im so dont with these guys oh and the mounts are stitch welded not even fully welded im pretty PO'ed

 

went to put on the one of the pass side mounts they sent me and imagine that it didnt line up right, found that out after i broke all my sway bar bolts and having it swing down and nail me right in the side of the head, about another inch and it woulda hit me in the sweet spot right behind the ear and knocked me out. god i cant wait to get rid of these things!!!