Hello,

I have a 2017 Cherokee purchased 2.5 years ago, 25.000 km and having regular service every 6 months. Just 100 km after i serviced the car, it shutdown while driving !!! The authorized service checked the car and the issue was just the battery. Generally when you have battery issue the car will not start without a jumper / booster but will not shutdown while driving at all. For Cherokee, it shutdown while driving !!!.
Service manager informed me that due to the used technology Cherokee can shutdown while driving when the battery finish (which is generally not the case in other cars). When i asked why the manufacturer didn't get any precaution for this, they mentioned that only Grand Cherokee has auxilary battery as a precaution and it is not obliged by the goverment and they just get some cases which is not enough to make a recall. As a summary if you get any accident because your car shutdown while driving just because of finished battery they consider this as a normal.

I am really suprised that i am driving a car which can shutdown while driving due to battery. Jeep user manual allow to have jumper connection for emergency start which shows that the car should not shutdown while driving. Service center already replaced the battery 2 times in 2.5 years and seems i have a big chance to have a major accident anytime just becasue my battery finish.

Is there any one faced the same issue and got the same clarification from Jeep? I will submit the case offically to have records for future possiblity of recall.

I can share the offical report for the people who are interested.

 

A complete collapse of the electrical system which a battery “dying” could do is most definitely capable of causing it to turn off. Infact, it has to in a gasoline engine for spark. This ain’t a 1936 John Deere model h with a 3 cylinder gas/distillate engine that has a magneto and is crank started. But I have had a 2017 jeep Cherokee battery fail. Overnight. It was barely enough power to illuminate any light, the shifter warning appeared, and just weird ness. I opened hood to find the battery was very wet over most of the thing which means it likely overheated. The casing had some slight distortion on parts. Label was peeled in a spot. I put my agm charger on and it said replace battery.

I replaced with a non agm but have long since disabled ESS. Does your car use its engine start stop? There is a update for 17 cars that changes the time needed stopped to turn off engine and if your car frequently uses start stop and you drive city roads with electronic power steering in a hot summer day, that poor battery never had a chance with all the high loads and heat. I surmised I had a defective battery 3 years in, amd just bought a new one. Out of warranty when it died. I “reconditioned “ it and tried it on a different vehicle. The battery had excellent cranking power but it had no capacity for discharge. I was able to start a 350 sbc v8 with old slow starter in cold weather with great speed to the starter surprisingly, but after running for a couple min, I turned it off and the door was open with LEDs in dome light for 20 min, the battery wouldn’t crank it was discharged too much. So, yeah, tell us about ESS and how you drive. But you aren’t going to uncover a recall problem at all it’s a failed service replacement part out of warranty. It happens. It sucks tho.

 

Hello,

I don't agree with you as there is an engineering in the manufacturer. It is manufacturer responsibility to have enough protection to avoid the major safety issue. If it is my 3rd battery within 2.5 years and just replaced 11 months ago, and shutdown in the way while driving then it needs an action to fix it ! I already carried the complain to NHTSA, you should do the same.

My car doesn't have ESS and your clarification like poor battery never had a chance with high loads is really not acceptable. It is like a constructing a 50 floor tower and after it collapsed, you mention that poor concrete/building how it can carry the load.... It is Jeep responsibility fully to have proper engineering and enough quality for the warranty parts. Why we never heard another car shutdown on the way while driving due to the battery? Why they have auxilary battery in Grand Cherokee but not in Cherokee. People life cannot be risked to save some money by poor quality batteries or by saving an aux. battery. I am doing my best to share this bad experience with the people to aware about JEEP quality.

 

no offense to to you, or anyone, but this is FCA. I’m not a huge fan and personally I find my gmas 2017 Cherokee to be at best barely acceptable at being a vehicle. But you bought one. They were out for 3 years before your one, right? You could have made the decision to not get one if you wanna talk quality lol the plastic is cheap, the panels rattle, the windshield is brittle, the wiring is both cheap and lots of aluminim wiring…the rubber is degrading fast, the ride is stiff, the electronics are unreliable, the touchscreen is slow,laggy,a rear camera needs a washer that works with back window washer

the windshield wiper arms are weak

BUT
I do think personally this is how most cars are quality wise now, so it’s not special or outrageous lol.

but you say you don’t have ESS. In that case, have you had charros systeml looked at?

grand Cherokee has more room and it more equipment and I think a bigger engender. Bigger usually means It needs more to do job


THIS IS YOUR THIRD BATTERY?
there isn’t something wrong with the design of the battery’s that is the issue, your car is which means that specific ome.

Is your insulator installed on Jee?

 

I fully agree about you about it is a cheap car. Honestly, it was a big mistake to buy JEEP. I didn't check the car earlier, I was in the showroom and decided quickly after a test drive as I am not an expert about the cars. I trusted the JEEP name but i understood that they are like Fiat.

I don't have any information about insulator and the ome. As I am not expert, I always go with brand new cars and do the regular service to drive it headache free but JEEP's bad quality never allows you a headache free driving.

I am planning to share their quality in all their advertisements on the social media at least to warn some people like me who doesn't go details and trust the brand name. The quality is a shame for JEEP and a U.S. manufcturer.

 

Well, I don’t exactly consider Chrysler jeep dodge etc American since they are FCA now, and the fact the name says of America and FIAT comes first, that makes it Italian now. Just operating here. Like Toyota or bmw aren’t us companies 😂

anyway the insulatior is a blanket around the battery made of felt. It’s to keep the battery from heating snd help keep warm in winter. It’s black and covers most of the battery

 

yes you are right, actually they have exactly Fiat quality. Honestly, i was not knowing the FCA when I purchased the car. I realized it when I have first complain to JEEP middle east then the phone came from FCA ) Also i saw the MOPAR name on the battery when they replaced it and i realized the f...king truth at that stage. They use the same parts of Fiat..... Honestly, even their approach to the problems is like Fiat quality. I was discussing with their service manager and he was trying to clarify that Qatar has high climate temperature and batteries are die very quickly. What the **** then do not use this battery in Qatar. Why Ford's battery survive like 3 years and Jeep's is just 11 months ??? then do not sell your JEEP in Qatar.....

Anyway, yes i have insulator in the car but this is Fiat's isolator and i am sure it doesn't work efficiently in Qatar ))

I am planning to open a web page anti-jeep on my first available free time to have all the complains in one web page so people can easily access it.... I will be happy if the people can realize FCA truth before purchasing the JEEP.

 

I recently purchased a 2017 Jeep Cherokee used with 68,000 on her. About a week ago she started shutting off while driving. No indication that it was going to happen. Shes not throwing any codes and i just replaced the battery and terminals. Anyone have any clues.

 

get your alternator checked out to see if it's charging the battery. the alternator can work properly with a full battery, but once it gets low it might not charge it.

I have driven both my jeeps with bad batteries that died and I had to jump them, but did not turn off while driving after I jumped them.

I'm not sure if newer cars still work the same as back in the day, if you wanted to check to see if your alternator was still working properly you would just unplug the negative cable from the battery. if the car kept running the alternator was good, if the car died the alternator was bad.

 

I was told that you cant check an alternator like that with newer vehicles, if you disconnect the battery the Jeep will automatically shut off