Rough Country Pissed me off
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Joined: Sep 2008
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........... does not mean catalog where I come from but i guess I can send you one
here ya go
www.roughcountry.com
CF Veteran
Joined: Feb 2009
Posts: 1,061
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From: Arkansas
Year: 1999
Model: Cherokee
Engine: 4.0l
Thread Starter
CF Veteran
Joined: Apr 2009
Posts: 1,097
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From: Jacksonville, FL
Year: 1989
Model: Cherokee
Engine: 4.0L
to the op:
I am personally sorry that there was a mix up in your order and if it is cool I would like to explain what I believe happened, I am not the retard you talked to but I have a pretty good idea who is lol.
The way we pack our kits up so there is less mistakes being made are in kit boxes for example
6.5 xj lift- 1696box, 8047 qty 2, 7575, 1696hydro, and a 9275 as you can see there is a total of 6 packages now if I were to ship each part by themselves there would be around 16 packages.
I know this doesnt mean much in the way of what happened but that was to clarify why so much hardware is mixed in with the arms.
I can only assume what happened with your order is they took the arm kit off and put it on a single order however the arms are in with a bunch of other parts, thats why you did not get the others.
what should of happened in your case is the kit should have been broken down into each single part number like stated above. It is really simple for me since I deal with the xj components more then anyone else up here but for some including the retard lol who is new with us and is very very very very slow haha. So once again I do apologize for your troubles and only wish I could have helped you more in the get go instead of getting on here after the fact trying to do some damage control. In the future for you or anyone else that is interested in Rough Country products feel free to contact me direct my ext is 121
Thanks
Jason
some may know me on NAXJA under the same screen name
I am personally sorry that there was a mix up in your order and if it is cool I would like to explain what I believe happened, I am not the retard you talked to but I have a pretty good idea who is lol.
The way we pack our kits up so there is less mistakes being made are in kit boxes for example
6.5 xj lift- 1696box, 8047 qty 2, 7575, 1696hydro, and a 9275 as you can see there is a total of 6 packages now if I were to ship each part by themselves there would be around 16 packages.
I know this doesnt mean much in the way of what happened but that was to clarify why so much hardware is mixed in with the arms.
I can only assume what happened with your order is they took the arm kit off and put it on a single order however the arms are in with a bunch of other parts, thats why you did not get the others.
what should of happened in your case is the kit should have been broken down into each single part number like stated above. It is really simple for me since I deal with the xj components more then anyone else up here but for some including the retard lol who is new with us and is very very very very slow haha. So once again I do apologize for your troubles and only wish I could have helped you more in the get go instead of getting on here after the fact trying to do some damage control. In the future for you or anyone else that is interested in Rough Country products feel free to contact me direct my ext is 121
Thanks
Jason
some may know me on NAXJA under the same screen name
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I wish I would have known this before. The slow one is darold and the first guy that helped me was Rusty. They the manager is Davie. Atleast that is what I was told. Davie told me That the parts could not even be broken down. I had to argue with him for a while to finally get him to ship them out. Then like I said I had to pay for overnight shipping just to have what I was told I would already have. I personally dont think I should have paid for it but it was the only way to have my jeep finished.
Member
Joined: Apr 2009
Posts: 235
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From: E-town, kentucky
Year: 1988
Model: Cherokee
Engine: 4.0
that sucks u had those problems man, i ordered the 6.5" kit a little while back and also had to wait a good bit for the control arms but other than that i didnt have any problems. just getting the little odds and ends like brake lines, rims and tires stuff like that.
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Joined: Feb 2009
Posts: 7,244
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From: socal
Year: 2000
Model: Cherokee
Engine: 4.0
Thread Starter
CF Veteran
Joined: Apr 2009
Posts: 1,097
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From: Jacksonville, FL
Year: 1989
Model: Cherokee
Engine: 4.0L
I would not of been able to do anything for the nda charges but I would of gotten you everything the first time. I hope this transaction with us doesnt stop you from future ones and as long as I am around call me I will always get you what you need and if it is on back order I have no problem telling you lol I would rather tell you up front then have to deal with the call backs later haha
Tell Rusty Darold and Davie. Frankie in FL with the xj Said hi and it working great. ha ha
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Joined: Oct 2008
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From: Orlando FL.
Year: 1996
Model: Cherokee
Engine: 242 6cyl
