smtippin

Now I've had nothing but awesome customer service thorugh all other means of communication with Rough Country (including speaking directly with Jason, a forum member) but their online chat feature is a joke. Please read the following transcript from the chat. "Darrell" left me hanging for about 10 minutes before I gave up on him.

Moral of the story: Call them directly.

Chat Transcript
[Darrell] Hello, how may I help you?
[Visitor] do you sell .75" coil spring spacers for the XJ?
[Darrell] 1 SEC
[Darrell] WE HAVE A 1.5 KIT
[Visitor] define KIT
[Visitor] I'm looking to level about an inch of rake, not raise current levels equally.
[Darrell] SHOCKS(4) 1.5 SPACERS , AND REAR SHACKLES
[Visitor] do you sell spacers out of a kit?
[Visitor] are you there?
[Visitor] Darrell? Do you sell spacers individually?
[Visitor] Seriously? What has it been...5 minutes since your last comment? I'm looking for a bit of help here.
[Visitor] What a joke. I just called you 1800 number and got the answer. This chat function is a load of BS.
[Visitor] If you're looking for the answer, you're lost. Your colleague found that the .75" spacers sell for $39.95 and the 1.75" spacers sell for $49.95. Hope that is helpful info for you because you weren't helpful at all.
[Visitor] I'm emailing this chat to your higher ups since they clearly need to get some feedback about this 'helpful' resource they have provided to their online customers. What a joke.

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