Rough Country
CF Veteran
Joined: Mar 2011
Posts: 1,842
Likes: 0
From: Woodinville, Bothell and Marysville Washington
Year: 2000
Model: Cherokee
Engine: I6 4.0
Originally Posted by Dirk Digler
I just called an ordered my 4.5 lift... Talked to Jason, I gotta be honest, I didnt get any of the great service everyone is talking about...
CF Veteran
Joined: Feb 2011
Posts: 3,500
Likes: 0
From: Long Beach, Ca
Year: 2000
Model: Cherokee
Engine: 4.0 I6
Originally Posted by assetts91
Jason is stressed out, the guy has a lot to deal with. Gotta remember he doesn't just serve CF. glad you enjoyed the discount tho! Lol
CF Veteran
Joined: Mar 2011
Posts: 1,842
Likes: 0
From: Woodinville, Bothell and Marysville Washington
Year: 2000
Model: Cherokee
Engine: I6 4.0
Originally Posted by askingxforxit
I haven't even purchased my lift yet but after I got my quote from Jason I'm totally excited and can't wait to order!!!
CF Veteran
Joined: Feb 2012
Posts: 1,116
Likes: 0
From: college station
Year: 1988
Model: Comanche
Engine: 4.0
Seasoned Member
Joined: Jul 2011
Posts: 251
Likes: 0
From: Ohio
Year: 1996
Model: Cherokee
Engine: 4.0
The discount alone makes he happy, when I call an ask for Jason tell him what I want its done and on its way, he's helped me several times. Jason alone has made me return customer. I don't like to be on phone long and just want what I need, he makes it happen.
Banned
Joined: Jan 2012
Posts: 516
Likes: 0
From: Southern Cali
Year: 1986
Model: Cherokee
Engine: 2.5L turbo, 4.0L tb swap, ported head ect
how come i have rough country shocks on my jeep and they are clean white, but as soon as i lose the receipt, the rear driver blows seals... they aren't even a year old yet.....
Banned
Joined: Jan 2012
Posts: 516
Likes: 0
From: Southern Cali
Year: 1986
Model: Cherokee
Engine: 2.5L turbo, 4.0L tb swap, ported head ect
service sucks and soo do the parts... just saying... im gunna sell whats left of my rc kit and go buy something that can at least handle MY MALL PARKING LOT... let alone a frequently traveled camping trail...
Thread Starter
Cherokee Forum Vendor
Joined: Sep 2008
Posts: 203
Likes: 0
Model: Cherokee
the great things about public forums is it allows people to voice all the opinions they want. Yes if you catch me at the wrong time I may not be the most talkative person as I am trying to do many other things. I assure you that I wasnt rude or non helpful just maybe short to the point. i service multiple forums as well as 100's of calls a day from straight sales to wholesale accounts as well as all tech calls. however any free time I have I usually spend it here or on Naxja as XJ's are what I fell in love with many years ago.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
Senior Member
Joined: Mar 2011
Posts: 956
Likes: 1
From: New Haven, IN
Year: 1998
Model: Cherokee
Engine: 4.0L
^^ x2. I have had my issues with rough country but customer service was definitely never one of them. And taking it to the vendor ad is a bit immature. Regardless. I had bad control arm joints. They hooked me up with rebuild kits. Had short leaves. Hooked me up with shackle relocation brackets. My problems were always resolved in some manner. You don't get customer service like that from too many companies.
Thread Starter
Cherokee Forum Vendor
Joined: Sep 2008
Posts: 203
Likes: 0
Model: Cherokee
Just wondering if you bought the shocks by themselves or with the three inch kit you are running. Funny thing is according to a post you made on January 26th you bought your jeep with the lift already on it. Therefore there is no warranty as they are only good for the original purchaser.
CF Veteran
Joined: Feb 2012
Posts: 1,116
Likes: 0
From: college station
Year: 1988
Model: Comanche
Engine: 4.0
the great things about public forums is it allows people to voice all the opinions they want. Yes if you catch me at the wrong time I may not be the most talkative person as I am trying to do many other things. I assure you that I wasnt rude or non helpful just maybe short to the point. i service multiple forums as well as 100's of calls a day from straight sales to wholesale accounts as well as all tech calls. however any free time I have I usually spend it here or on Naxja as XJ's are what I fell in love with many years ago.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
CF Veteran
Joined: Feb 2012
Posts: 1,116
Likes: 0
From: college station
Year: 1988
Model: Comanche
Engine: 4.0
the great things about public forums is it allows people to voice all the opinions they want. Yes if you catch me at the wrong time I may not be the most talkative person as I am trying to do many other things. I assure you that I wasnt rude or non helpful just maybe short to the point. i service multiple forums as well as 100's of calls a day from straight sales to wholesale accounts as well as all tech calls. however any free time I have I usually spend it here or on Naxja as XJ's are what I fell in love with many years ago.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
If you dont like Rough Country for whatever reason you may have and want to know if whatever it was that made you feel that way has changed please ask but to come into my vendor forum and simply say our service and products suck without any insight to why you feel that way, your comment holds no weight and just shows the lack of respect people have behind a keyboard.
Dirk Diggler I apologize if you caught me in a less then great mood and I wish I could change the way you feel about my service. hell we all have a bad day from time to time so again I apologize and I hope you will continue to use Rc products in the future.
You really can’t get 1 on 1 customer service like this anymore. For instance I called quadratec last night to ask a question about a product they had that I was interested in getting. The first time I called I stayed on the phone for 22 mins waiting on hold to talk to a REAL HUMAN BEING, I ended up giving up. Then I tried again about 30 mins later and was on Hold again for another 15 mins. I just gave up. I’m not trying to bash quadratec in anyway; I'm just trying to give an example of customer service now a day for some people.