kkfarm2012

I picked up my 2019 trailhawk from the military delivery spot in Italy Aug 2nd. It is brand new shipped from the factory to the port in Baltimore to Germany then trucked to Italy. I was so ready to get my first Jeep. Well Since I did not use my local MAS (Military Auto Sales) for purchase ( I used one form Korea) I had to "unpack" it my self. It was in ship mode had to google how to get out of that and the speakers don't work. I still can not figure out the speaker problem.

The radio comes on in AM and FM and shows the station but I hear no sound from speakers. Even when I blue tooth my phone no sound Uconnect phone still no sound. But I always see what is playing on display. It is not muted and the volume **** shows the volume going up and down.
The mileage also blinks, not sure if its related or not...
So I have heard sometimes the factory pulls the Fuse for the speakers when shipping, I looked and found one fuse I think it is 81 (or close to it) labeled AMP/Radio and checked it no issues. pulled out reseated. Also heard the pull out a wire checked around don't see anything, but not sure where to look.

I have a hard time believing that the speakers don't work from the factory...Does anyone unpack jeeps from the factory? what else could be the issue?

Don't get me started on who/how/what for my warranty if I have to take it in. This is something I would love to fix easily.

fb97xj1

Didnt even know they had a ship mode. Thought they just took out the battery, but ive never had to deal with shipping. Not sure if this applies to yours as its a year older, and its for a WK, but see if it helps.