They sent me upper adj. instead of lower adj. like I ordered. I really need to get my DD on the road soon! Now they want me to send the uppers back. Just thinkin about keepin them I'm so ticked!

Although, they might charge me..

Just venting but does anybody else have problems with Rusty's?

 

ive never had a problem but the more popular they get the more issues people seem to have with them, i ordered my lift from them a year ago almost and that was the last thing i bought from rustys, for one their shipping is outragous lol, i go with iro for anything i need now, they rock and their prices are really good for all the stuff they have, they dont have as much as rustys but thier getting there

 

x2. Got my lift through them and that's been it. Granted, love the lift and haven't had a single issue, but shipping on anything from them is WAY too high.

 

Just ordered left and right knuckles and 2 ball joint kits from Rusty. Even with shipping it was about $150 less than the auto parts stores and the local JY won't sell just the knuckles... instead the JY wants $450 for 1 axle!

Hope they resolve your problem. I have ordered from them before and haven't had an issue. Please let us know how your CS experience goes.

 

Man all of these stories make me feel nervous about getting a Rusty's lift!

I hear great things and bad things.

Sent from my iPhone using CherokeeFM

 

dont even get me started on Rustys...

 

x2! I used to be a big rusty's fan... but I have lost all faith. They are now on my crap list due to HORRIBLE customer service.

Go with Rough Country for all your lift needs.

 

i delt with rustys also no issues what so ever every body has problems the main reason i went with them american made and they wheel what they make

 

its all the owners choice where and what they buy is they way i see it

 

yet they had so many breakages

I had coils bend into crinkle fry shapes and had photo graphs showing proper axle positon - they offered 1/2 off a new set.

I had a sway bar link break on me with photo graphs showing nothing was out of place - they wouldnt warranty them at all.

they sent me the wrong shocks that i ordered, i didnt even instal them yet and they wouldnt work with me on getting them resolved.


their control arms are course threaded which has less thread engagement

fine threaded ANY DAY!

 

yeah they are not all bad, my lift was great and it still is! but there shipping is a little much and ive heard bad things from other people about bad quality but like i said everything ive ordered from them has been great

 

Rusty's shipping prices are a joke, every time I think I am about to order something I calculate the shipping and I change my mind, My buddy was looking at the heavy lower control arm mounts and changed his mind when he found he could get the IRO ones shipped for less than the rusty's before shipping, hell I delayed finishing my lift cuz the bushings for the rusty's rear leafs will cost me $80+ I found some local for less than half (of course the leafs I found are the ones that don't use stock bushings)
Sighhhhhhhh
I'm better now

 

Yeah I really love their products too, and I was was shocked to see how beefy the control arms are. After all said and done everything went smooth. Nick, one of their employers, offered me a great deal on the uppers since they were already in my possession. Agreed though, they need to adjust their shipping system(I'd bet they're probably making another 10% profit off of us in shipping alone).

 

we order rusty's stuff by the pallet load weekly, never have any issues with them.

but, maybe that's because of how much we order.


and on the rough country comments. we currently have an LJ in the shop with an RC short arm kit. he's getting his bushings replaced for the 2nd time in 6months and the customer replaced the flex joints about 8 months ago himself. the kit has been on his jeep less than 2yrs. this is just one example of the complaints we get about RC dealing with ride quality, bushing wear, flex joint life.

i wouldnt put RC above Rustys in any way.