ok, so i had a problem with my used track bar, so i looked around for the part number for the tie rod end. i emailed them and got an answer. then, for verification, i went to the live chat and asked them the same question. here was my chat. see the confusion?

 

[Dustin] Hello, how may I help you?

[ryan] hello. i recently received one of your ajustable track bars for my jeep cherokee, and the tie rod end on it is no good

[Dustin] What is the name on the order?

[ryan] it was not directly from you, i got it used from a friend

[Dustin] Ok, do you know which bar it is?

[ryan] yes hold on

[Dustin] ok

[ryan] this one. http://www.roughcountry.com/jeep-adj...-bar_7572.html part number 7572

[Dustin] ok

[Dustin] $19.95

[ryan] is there like a part number for that that i can at autozone?

[Dustin] No you have to purchase direct from us.

[ryan] ok, well, i emailed you guys with this same question and got a actual part number

[Dustin] What was that part number

[ryan] es3096l

[ryan] Ryan Chase was the guy who told me that according to my email

[Dustin] Ok, that is the correct part number.

[ryan] ok, thank you. one quick thing though, why did you tell me that i had to get it from you, then tell me that number is correct?

i never got a answer....

 

Sounds like someone got caught fibbin to you.

 

They want the business duh. You are asking for their help but not buying from them. Of course they want to sell it and not have napa sell it. I don't go ask ford for their info then go to Toyota.

 

What? I was told by RC that that was the part number. Then went to double check and was told different.

 

He said that was the correct part number that u were told. Where the confusion

 

no confusion, i just thought it was funny how he said it has to be bought from them, then said it was correct.

 

He wants the business. Can't blame him

 

people are crazy and times are strange. his jobs on the line for sales. we do it all the time. throw out the line to see who bites or calls BS. sucker born every minute. glad to see you're on your toes.