BENT CROSS MEMBER !!!!!!!!!!!!!!! This is my daily driver i was putting in the cross member and the bolts wont line up...I tried to be nice and contact Grimus (Jason) on Cherokee forum after talking to him on the live help and i sent him a pic and he didn't respond......TWO DAYS i guess you don't care about customer service just want my 1,995.00$ pretty ****ty to whoever this goes to, this was my first lift and its my daily driver sigh... anyways here's the pics .... im pretty much screwed out of my truck and i have no idea what im going to do about driving to work when i live 20 mins away



http://lookpic.com/c1/i2/3983/m16clVoY.jpeg

http://lookpic.com/c1/i2/1166/8EhxFUUa.jpeg

http://lookpic.com/c1/i2/128/XajXmTp.jpeg


anyway im never buying rc again.. okay your machine messed up okay 1 out of a million, but then to not contact me after i sent you pics (jason) no response after 2 days like i dont ****ing matter real nice guys real nice .... like i said im out of a truck for .... jeez dont know when since he wont contact me back



if i drill holes thru the cross member it would probably void the warranty Ive been going to work with my moms truck and well starting tomorrow i work my normal shifts so does she so looks like i need a buss pass

 

Your pics don't work but that sucks man.

 

Have you tried actually calling him? He was really helpful for me.

 

Why dont u call them back instead of u waiting for them... Idk if its the pics or what but the holes look fine to me, if the dont line up drill them.out a little not a big deal. Iv dealt with rc tons of times and nvr had a single problem and they were always willing to help me out. 2 days they dont contact u back? The do have a large business to run and probly can't get to everyone right away. Try picking up the phone and calling them tomorrow..

 

heres the pics, dam lookpic hosting, i thought it would of been taken care of over the computer he jsut said send me pics so i sent him the pics

http://imageshack.us/g/7/cross1i.jpg/


http://imageshack.us/photo/my-images/7/cross1i.jpg/

http://imageshack.us/photo/my-images/64/cross2v.jpg/

http://imageshack.us/photo/my-images/146/cross3k.jpg/


if i drill the holes bigger in the crossmember i dont want to void the warranty yaknow

 

Give them a call tomorrow, and I would suggest being polite with them (evn tho u are frustrated) as they will be more then likely to help u out and express mail u a replacement

 

just CALL him. he'll help you out.

 

i wouldn't be as mad if i didn't get blown off, .... i know machines break, malfunction i get that but to not get a response -_- grrr to say the least

 

If they tell you it's a jeep thing and that JEEPS are not all the same "built cheep " I have heard it from them that is why they built a shackle relocator kit for there short rear springs....under load my 4.5 springs are all most 2" shorter than RE 4.5 springs and you are right never again with Rough Country there customer service SUCKS

 

I will tell you Dave told me my jeep was the problem and gave me some stupid *** fix for the rear springs, I tried them non the less NO change. He(Dave) told me that Rubicon Express springs are made at the same foundry as RC and would be the same.RE springs are about 1.25 " longer under the same load as RC are on my XJ . Both are 4.5 lift springs I took the 4.5 RE springs off another XJ just to see, yes a lot of work to prove a point but what can I say I bought one set of springs that I cant use. And as far as Jason GRIMIS go's he told me he just sells on here and does not much care for CF ....So with that said never again RC keep your band aids

 

Dude it's not anybody's fault but the machine's. Just be very nice with them when you call them back. They will help as much as they can if you are nice to them. But if you get an answer you don't like don't flip out just try to work it out calmly you know.

 

I'd get the grinder out and make those holes a little bigger, and bolt that thing up.

 

Ditto. If you need the Jeep that bad, make it work. A whole extra 5 minutes or so....

 

Ditto....Ditto. About the same amount of time it took to make this thread.

 

if i make the holes bigger i void my warranty