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What Do Other People in My Situation Do?

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Old Sep 17, 2019 | 05:45 PM
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GreaseMonkey17's Avatar
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Joined: May 2017
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Model: Cherokee
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As a HUGE user of rockauto I only have one really big gripe . Hopefully you read this because it needs Major attention . The parts catalog , parts and quick delivery is great honestly I love it . However if it is the wrong part , or defective or what have you it is dang near impossible to get ahold of someone and even harder to actually get reimbursement. The site needs to spend some serious time n customer service and ease of returns . I have about 10 parts I’ll never need again in my garage because returning them wasn’t possible due to poor design/setup .
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