| klarue |
10-17-2018 12:49 AM |
Troubles w/ Nate's 4x4
Hi folks - I usually lurk on the threads here and enjoy the builds, but wanted to pass along a recent cautionary tale of my recent experience with Nate's 4x4. I ordered a roof rack from the business on May 29 with a stated 4-6 weeks delivery. 5 weeks in (early July) I emailed the business to get an ETA on the rack. I was asked when I needed it, so I said about 3 weeks in the future - pretty reasonable to my thinking.
On July 25 I emailed again - no answer. On August 27, I emailed again - no answer. Finally, after a couple of voice-mail messages and emails, I contacted my credit card company on September 23 to begin a charge dispute. This was nearly 16 1/2 weeks after placing the order with just 1 email communication back from them.
As a small business guy myself, I can understand getting behind or missing an email or two. But this is beyond the pale and I'm posting here to simply share some facts and warn others to resist doing business with Nate's. I actually read the threads where, in the distant past, others said communication was sketchy but they eventually got a high-quality piece of gear. I was OK with that... except I never, ever got the roof rack. I was not in a huge hurry yet never got the roof rack despite my credit card being charged. This is a very recent experience as of late September 2018. Forewarned is forearmed.
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